Please read these Terms & Conditions carefully before submitting any Application for Registration.
In these Terms & Conditions “the Customer” refers to the person or persons who has (have) registered with Portmail Redirect or is in the act of registering with Portmail Redirect.
In these Terms & Conditions “Portmail” or “we” or any derivatives of these terms, refers to Portmail Redirect, which a part of R G & C A Smith partnership.
The following Terms & Conditions are deemed to have been read, understood and accepted by the Customer(s) upon signing the Registration Form or by submitting the online version of the Registration Form.
1. Changes to the Terms & Conditions.
This document is understood to be dynamic in content and Portmail reserves the right to alter any information contained on the website or in the Registration Form, whether it be on the website or hard copy provided directly by Portmail at any time. The publication of the information contained on the website at any given time is deemed to be accurate at that time and until it has been altered by Portmail.
2. Dangerous Goods.
2.1 National, State and international safety regulations prohibit many substances from being posted. These include explosive, highly flammable, radioactive or dangerous articles. Ask at your post office for brochure SAP 8833685 (MS62) for further information. It is the Customers’ responsibility to familiarize themselves with these regulations.
2.2 The Customer indemnifies Portmail against any breach of these regulations. If any mail item is found by Portmail to contradict these regulations, we may refuse to accept the article and the incident will be reported to Australia Post for action at their discretion.
2.3 When Portmail identifies such an article we will terminate any registration or contract with the Customer forthwith with the refund of all monies being forfeited in accordance with Section 6.2 of these Terms & Conditions.
3.1 The services offered by Portmail and accepted by the customer(s) are as described in this website or in hard copy when a Registration Form is delivered to the customer(s). It is the responsibility of the customer(s) to choose the level of service which is most suitable to them. Portmail will offer advice and assistance when requested but the decision made by the customer(s) as set out in the Registration Form and signed by the customer(s) is binding.
3.2 Our option to remove and recycle “junk mail” is based on the definition that it is mail which is not directly addressed to you, IE. If it does not have your name and/or your address on the article, it is deemed to be “Junk Mail”.
4. Forwarding Mail.
4.1 Portmail will use Australia Post to forward all mail using the most cost effective method available at the time. Unless specifically requested by the customer(s) normal mail services will be utilised. Portmail will take all reasonable actions to ensure that forwarded mail is addressed correctly and packaged securely, however, the customer(s) should be aware that only Registered Mail or Express Post can be traced by Australia Post. We cannot accept responsibility for mail that is not received, we will however, assist the customer(s) by making enquiries to locate and redirect mail.
4.2 It is the customers’ responsibility to ensure that any mail redirection put into place through Australia Post or other parties has the correct address as provided by to the customer(s) by Portmail. We accept no responsibility for customers’ mail that is not received at our address.
4.3 While all care is taken, Portmail will not be held responsible for any lost, damaged or undelivered mail.
4.4 Only mail addressed to the name(s) of the customer(s) as shown on the Registration Form will be forwarded by Portmail.
4.5 All mail, being the subject of the Registration, received by Portmail will be securely held in our office until the customer(s) contact us to provide a forwarding address. If no contact is made, all mail will be held until the expiry of the Registration period when it will be sent to the address shown on the Registration Form. If no address is shown on the Registration Form all mail will be marked “Return to Sender” and lodged with Australia Post.
4.6 For DIAMOND SERVICE customers, the scanned images of envelopes will be held available for a period of 6 months or until the registration period expires, whichever comes first, before they are deleted. After deletion, a search and re-scan fee of a flat $10 per item will apply to enable you to view these.
5.1 All Registration and Postage Fund payments must be received in full prior to Portmail’s services commencing. Unless all payments are received the Unique Customer Code (U.C.C.) number and mail redirection address will not be issued and mail will unable to be redirected. It is the customers’ responsibility to ensure that the correct time period and relative payment is calculated for payment. Portmail staff can assist in making the calculation but take no responsibility for the final decision.
5.2 The Registration period commences when the first item of mail is received by Portmail at the address supplied by us. The Registration period is calculated in calendar months, EG. If the first mail item is received on the 4th February, for a three (3) month period of Registration, the Registration period ends on the 4th May.
5.2.1 If no mail is received by the end of the period applied for when registering, calculated from the date payment was received, the registration will be cancelled.
5.3 Postage Fund payments will be used by Portmail to pay the postage and handling fees to redirect mail to the customer. Portmail will make all efforts to achieve the most cost effective post rate when forwarding customer(s) mail.
For an envelope up to C4 size, weighing up to 500g and less than 20mm thick or any parcel weighing up to 250g, a flat $2 handling fee will be charged. Any other item deemed by Australia Post to be a parcel and weighing over 250g will incur a handling fee of 40% of the actual postage cost. This fee applies to each envelope/parcel dispatched.
5.3.1 Customer(s) can top up the Postage Fund themselves at any time. When the Postage Fund falls to $15 Portmail will contact the customer to have it topped up the agreed amount. If the Postage Fund is not topped up to the agreed amount, Portmail may cease to forward customers’ mail.
5.4 If a customer requests that the Registration period be extended, another Registration Form must be submitted for the respective timeframe and the appropriate payment made prior to the expiry date of the previous Registration. Postage Funds can be continued as per item 5.3.1 above.
5.5 Where the customer provides a valid email address, each month Portmail will send a statement showing the time remaining on the Registration period, the opening and closing balance of the Postage Fund as well as the transactions for the month. If a customer does not provide an email address, a statement will be generated and sent in the next mailing after the statement is generated. If there are no transactions for the month, a Statement may not be issued.
5.6 If the customer(s) request(s), for a small fee, one additional service will be provided to redirect mail received after the expiry of the Registration period to a particular address. Otherwise, at the end of the Registration period, if no extension of services has been applied for, all mail received will be stamped as Return to Sender and lodged with Australia Post.
5.7 The maximum number of people per Registration is two (2). Any additional person(s) will require an additional registration application.
5.8 All fees and charges include GST.
6.1 Any money held in the Postage Fund will be refunded to the customer(s) upon finalisation of the Registration period less a flat $10 processing charge. If the Postage Fund contains less than $10 no refund will be made.
6.2 If the Registration is cancelled all monies held for the Registration will be refunded to the customer(s), less the single month rate (one month) charged at the rate of the level of service currently in force – IE. GOLD SERVICE or DIAMOND SERVICE. Refunds will only be paid in whole months commensurate with the anniversary of the start/end date of the Registration period. If the remaining registration period is less than one month no refund will be made. If the registration is cancelled as per Section 5.2.1, no refund of registration will be made.
6.3 Refunds will be made by cheque mailed to the registered home address of the customer(s) or if details are provided, by Electronic Funds Transfer (EFT).
7. Cancellation of Registration.
7.1 The customer(s) may cancel the Registration at any time by written notification, which may include email notification, provided that one month of notice is given. Monies paid by the customer(s) will be refunded as per Section 6.
7.2 Portmail reserves the right to cancel/terminate the Registration of a customer(s) should any breach of Section 2 of these Terms & Conditions occur. We also reserve the right at our absolute discretion to cancel/terminate the Registration should any other illegal or untoward behaviour occur in relation to conduct of the Registration by the customer(s). Prior to cancellation Portmail will endeavour to make written contact with the customer(s) setting out the reasons for and the action taken. All monies paid by the customer(s) will be refunded as per Section 6.
7.3 It will be the customers’ responsibility to cancel any Australia Post or other Redirection instructions in place.
7.4 If the Registration is cancelled, and there have been no other agreements reached, all mail held or received will be stamped as Return to Sender and lodged with Australia Post.
8. Volumes of Mail Received.
Portmail reserve the right to alter the advertised fee structure, with due notice, should any customer(s) exceed what is considered a “normal” volume of mail to be forwarded. A “normal” volume is considered to be the average of what is received by the majority of our customers and will be determined by Portmail at their sole discretion.
9. Force Majeure.
Portmail will not be held responsible, liable or obliged when an extraordinary event or circumstance beyond their control, such as a war, strike, riot, crime, power failure, technological failure or act of God (e.g., flooding, earthquake, volcano), prevents us from fulfilling our obligations in regard to the Registration.
10. Use of Web site.
The customer agrees that the use of the web site www.portmailredirect.com.au is entirely at their own risk. While Portmail exercises due care and run their own anti-virus programmes we accept no responsibility of any technological threats, real or otherwise, arising from access to the web site.The site has been designed to operate best on browsers with over 2% of the market share. These generally include but not restricted to: Internet Explorer 6,7,8; Firefox 3,3.5; Chrome 2,3; Safari 3,4; and Opera 9,10.
11.1 The privacy of your personal mail is of the utmost importance to Portmail. We will not open or adjudicate the purpose of any mail item under any circumstance without your personal advice to do so. Under our DIAMOND SERVICE we will only open and scan the contents of your mail after your specific direction is received in writing. This may be in the form of an email message.
11.2 Portmail is not a distributor for any other party, nor do we adopt the role of being a distributor for unrequested advertising material in any form. The purpose of Portmail Redirect is to offer a service for travellers who require their personal mail to be forwarded to their current location while away from their normal fixed residence. Your personal details are kept on our files for the purpose of dealing with your needs. Portmail will not disclose your details to any other party for payment or otherwise unless required by NSW or Commonwealth law.
The customer(s) agrees to indemnify and hold harmless Portmail and its associated entities from all losses, damages, claims, demands, liabilities, proceedings, actions, costs, including legal practitioner/court costs relating to or arising from the delivery of any service by Portmail within the limits of New South Wales and/or Commonwealth Law.
13. Law and Jurisdiction.
The laws of New South Wales govern the agreement between the parties. Any disputes arising shall be dealt with by the laws of this State and if relevant, the laws of the Commonwealth of Australia.